Restaurant Booking Terms & Conditions
Introduction
These Restaurant Booking Terms & Conditions apply to all table reservations made with Krisp Camp Ltd (trading as Gather & Graze), whether booked through our website, by telephone or in person. By making a reservation, you agree to these Terms & Conditions. These Booking Terms should be read alongside our Website Terms & Conditions, Privacy Policy and Cookie Policy where applicable.
Making a Reservation
Reservations may be made online, by telephone or in person. A booking is confirmed once you receive confirmation from us. Please check your confirmation carefully and contact us as soon as possible if any details are incorrect.
Deposits
Some reservations may require a deposit to secure your booking. Where applicable:
- The required deposit will be displayed during the booking process.
- Deposits are processed securely through our payment provider.
- Deposits will normally be deducted from your final restaurant bill.
- A booking is not confirmed until any required deposit has been successfully received.
Cancellations
We understand that plans sometimes change. If you need to cancel your booking, please let us know as soon as possible so that we can offer your table to another guest. Where a deposit has been paid:
- Cancellations made at least 48 hours before your reservation will normally receive a full refund or, if preferred, the booking may be transferred to another available date.
- Cancellations made with less than 48 hours' notice may result in the deposit being retained.
- Shoulld customers fail to attend without notifying us the deposit will be non-refundable .
In exceptional circumstances, we may choose to waive these conditions at our discretion.
Late Arrivals
We appreciate that delays can happen. Unless we hear from you, we will normally hold your table for 15 minutes after your booked time. If you expect to arrive later than planned, please contact us as soon as possible. We will do our best to accommodate you, although this cannot always be guaranteed during busy service periods.
Changes to Your Booking
If your party size changes, please let us know as early as possible. We will make every reasonable effort to accommodate changes, subject to availability. Significant reductions in party size may affect deposit arrangements where applicable.
Special Requests and Dietary Requirements
Please let us know of any dietary requirements, allergies or accessibility needs when making your reservation or as soon as possible afterwards. While we take great care in preparing food and managing allergens, our kitchen handles a variety of ingredients and we cannot guarantee that any dish is completely free from allergens. Customers with severe allergies should make a member of staff aware before ordering.
Children
Children are very welcome, and can be booked for a reduced deposit amount of £5. Parents and guardians remain responsible for supervising children at all times to help ensure the safety and enjoyment of all guests. Highchairs are available subject to availability.
Assistance Dogs and Other Dogs
Assistance dogs are always welcome. FURTHER DETAILS REGARDING 'OTHER DOGS' TBD.
Customer Conduct
We want all guests to enjoy their visit. We reserve the right to refuse service or ask customers to leave where behaviour is abusive, threatening, discriminatory or seriously disruptive to other guests or members of staff.
Restaurant Cancellations
In the unlikely event that we need to cancel your reservation due to circumstances beyond our reasonable control, we will contact you as soon as possible. Any deposit paid will be refunded in full, or you may choose to transfer your booking to another available date. Our liability will be limited to the refund of any deposit paid.
Special Events
Separate booking conditions may apply for special events, including (but not limited to):
- Christmas dining
- New Year's Eve
- Valentine's Day
- Mother's Day
- Private dining events
- Tasting evenings
- Other promotional or seasonal events
Where different booking conditions apply, these will be clearly explained at the time of booking.
Photography
From time to time we may take photographs within the restaurant for promotional purposes. If you would prefer not to appear in any photographs, please let a member of staff know and we will always respect your wishes.
Your Privacy
Any personal information collected as part of your reservation will be processed in accordance with our Privacy Policy. Payment information is processed securely through our payment provider and is not stored by us.
Changes to These Terms
We may update these Booking Terms from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about your reservation or these Terms & Conditions, please Contact Us.
Email: info@rudhamorplockton.co.uk Telephone: 01599 544246
Last updated: August 2026
Restaurant Booking Terms & Conditions
Introduction
These Restaurant Booking Terms & Conditions apply to all table reservations made with Krisp Camp Ltd (trading as Gather & Graze), whether booked through our website, by telephone or in person. By making a reservation, you agree to these Terms & Conditions. These Booking Terms should be read alongside our Website Terms & Conditions, Privacy Policy and Cookie Policy where applicable.
Making a Reservation
Reservations may be made online, by telephone or in person. A booking is confirmed once you receive confirmation from us. Please check your confirmation carefully and contact us as soon as possible if any details are incorrect.
Deposits
Some reservations may require a deposit to secure your booking. Where applicable:
- The required deposit will be displayed during the booking process.
- Deposits are processed securely through our payment provider.
- Deposits will normally be deducted from your final restaurant bill.
- A booking is not confirmed until any required deposit has been successfully received.
Cancellations
We understand that plans sometimes change. If you need to cancel your booking, please let us know as soon as possible so that we can offer your table to another guest. Where a deposit has been paid:
- Cancellations made at least 48 hours before your reservation will normally receive a full refund or, if preferred, the booking may be transferred to another available date.
- Cancellations made with less than 48 hours' notice may result in the deposit being retained.
- Shoulld customers fail to attend without notifying us the deposit will be non-refundable .
In exceptional circumstances, we may choose to waive these conditions at our discretion.
Late Arrivals
We appreciate that delays can happen. Unless we hear from you, we will normally hold your table for 15 minutes after your booked time. If you expect to arrive later than planned, please contact us as soon as possible. We will do our best to accommodate you, although this cannot always be guaranteed during busy service periods.
Changes to Your Booking
If your party size changes, please let us know as early as possible. We will make every reasonable effort to accommodate changes, subject to availability. Significant reductions in party size may affect deposit arrangements where applicable.
Special Requests and Dietary Requirements
Please let us know of any dietary requirements, allergies or accessibility needs when making your reservation or as soon as possible afterwards. While we take great care in preparing food and managing allergens, our kitchen handles a variety of ingredients and we cannot guarantee that any dish is completely free from allergens. Customers with severe allergies should make a member of staff aware before ordering.
Children
Children are very welcome, and can be booked for a reduced deposit amount of £5. Parents and guardians remain responsible for supervising children at all times to help ensure the safety and enjoyment of all guests. Highchairs are available subject to availability.
Assistance Dogs and Other Dogs
Assistance dogs are always welcome. FURTHER DETAILS REGARDING 'OTHER DOGS' TBD.
Customer Conduct
We want all guests to enjoy their visit. We reserve the right to refuse service or ask customers to leave where behaviour is abusive, threatening, discriminatory or seriously disruptive to other guests or members of staff.
Restaurant Cancellations
In the unlikely event that we need to cancel your reservation due to circumstances beyond our reasonable control, we will contact you as soon as possible. Any deposit paid will be refunded in full, or you may choose to transfer your booking to another available date. Our liability will be limited to the refund of any deposit paid.
Special Events
Separate booking conditions may apply for special events, including (but not limited to):
- Christmas dining
- New Year's Eve
- Valentine's Day
- Mother's Day
- Private dining events
- Tasting evenings
- Other promotional or seasonal events
Where different booking conditions apply, these will be clearly explained at the time of booking.
Photography
From time to time we may take photographs within the restaurant for promotional purposes. If you would prefer not to appear in any photographs, please let a member of staff know and we will always respect your wishes.
Your Privacy
Any personal information collected as part of your reservation will be processed in accordance with our Privacy Policy. Payment information is processed securely through our payment provider and is not stored by us.
Changes to These Terms
We may update these Booking Terms from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about your reservation or these Terms & Conditions, please Contact Us.
Email: info@rudhamorplockton.co.uk Telephone: 01599 544246
Last updated: August 2026